**BOIL WATER NOTICE RESCINDED AS OF 1:00 P.M. OCTOBER 20, 2022. Indepedant laboratory has cleared the samples and you DO NOT NEED
to boil your water. The red flags will be taken down and replaced by green flag for visual notification. Thank you very much for your patience.
Please notify us or the authorities if your observe semi or large hauling trucks parking in the neighborhood. We can try to prevent damages.
Covid
Currently, due to Covid-19 virus, no one is permitted inside the office. Transactions are handled via an improvised exterior walk-up site. Thank you.
Establish Service
June 20, 2022
You have been mailed the Annual Water Quality Report (CCR) as required by law.
General Information
Smoke Testing Notice
This is Notification that over the coming months, we will be conducting smoke testing throughout the area. This is to detect any areas in the sewer system that may be allowing any water to enter into the system.
This will also detect any areas in homes where your sewer pipes may have issues outside or if you have missing caps on your sewer clean out.
If the smoke comes into your home, that is your alert that the traps in your water fixtures have failed. If the smoke exits the pipe on top of your house, that says your internal fixture traps are good. This smoke is non-toxic. Placards will be placed in the areas of testing. There will not be a notice delivered to each home.
If the smoke comes up from a storm drain that will show there is a tie in that will have to be eliminated as only sewage can enter the sewer piping legally. If smoke comes up from an open area, such as where a house has been demolished, that is where we have an open sewer connection and it must be eliminated.
About Us
A regional water & wastewater utility on the westside of Jacksonville established by the developers in 1958 and now serving the neighborhoods of Normandy Village, Springwood, Springleaf, Longleaf Forest North.
We are an equal opportunity employer-provider. Financing by USDA Rural Development.
Address
Phone
(904) 781-1194 (24 Hour Number)
Fax
(904) 781-0537
Office Hours
Open – Monday, Tuesday, Thursday, and Friday 9 to 5
Lunch-Closed
Closed on Wednesday – Internal Operations