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Normandy Village

Utility Co-Op Inc.
About UsContact Us

**Please notify us or the authorities if your observe semi or large hauling trucks parking in the neighborhood. We can try to prevent damages.


Currently, due to Covid-19 virus, no one is permitted inside the office. Transactions are handled via an improvised exterior walk-up site. Thank you.

Establish Service

To establish service, an application with paperwork establishing you are authorized to have service on for you, identification, and a deposit is required.

June 20, 2022

You have been mailed the Annual Water Quality Report (CCR) as required by law.


General Information

After service is established, YOU ARE BILLED MONTHLY.  Information regarding due dates, disconnect times is on the reverse side of your bill.
As a rule of thumb, your payment is always due on the 12th and the last date to pay without penalty is the 15th of the month before 5:00 PM.

Smoke Testing Notice

This is Notification that over the coming months, we will be conducting smoke testing throughout the area. This is to detect any areas in the sewer system that may be allowing any water to enter into the system.

This will also detect any areas in homes where your sewer pipes may have issues outside or if you have missing caps on your sewer clean out.

If the smoke comes into your home, that is your alert that the traps in your water fixtures have failed.  If the smoke exits the pipe on top of your house, that says your internal fixture traps are good.  This smoke is non-toxic. Placards will be placed in the areas of testing.  There will not be a notice delivered to each home.

If the smoke comes up from a storm drain that will show there is a tie in that will have to be eliminated as only sewage can enter the sewer piping legally.  If smoke comes up from an open area, such as where a house has been demolished, that is where we have an open sewer connection and it must be eliminated.  

About Us 

A regional water & wastewater utility on the westside of Jacksonville established by the developers in 1958 and now serving the neighborhoods of Normandy Village, Springwood, Springleaf, Longleaf Forest North.

We are an equal opportunity employer-provider. Financing by USDA Rural Development.

Water and Sewer Rates

Meter Size Monthly Consumption Water Charge Sewer Charge
5/8″ Base No Usage $15.00 $30.00

1″ Base No Usage $28.55 $36.59

After Base is Applied Water Charge Sewer Charge
Next 400 CF @ $1.50 per CCF $2.50 Per CCF

Next 400 CF @ $2.25 per CCF $3.25 Per CCF

All Overage @ $3.25 per CCF $4.25 Per CCF
4-1-22 This is the rate increase enacted after a six month interim rate was placed into effect due to increased costs. Since September 2021, reviews have been taken of all items associated with the utility operations. Some chemicals have increased by 15% to 25% and all other costs including electricity, pumps, motors and all other equipment have increased. The rate will increase the customer bills by $6.00 a month.
The formula is 4.75% of sewer charge plus a flat $12.00 and will be listed in the environmental/new rules, regulations column.




(904) 781-1194 (24 Hour Number)


(904) 781-0537

Office Hours

Open – Monday, Tuesday, Thursday, and Friday 9 to 5


Closed on Wednesday – Internal Operations – Note- 15th of any month falling on a Wednesday the office would remain open